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The Differentiated W
| Brian E. Becker 외
ǻ | Harvard Business Press
“상호작용 노동자” 시대가 도래하다
상호작용 노동은 관리자, 세일즈맨, 교사, 고객 서비스뿐만 아니라 숙련된 전문직들을 포함하는데, 이 노동은 다른 사람들과 상호작용하는 데 많은 시간을 필요로 하는 특징을 갖췄다. 상호작용은 다른 노동자들, 공급업자들과 함께 복잡한 의사결정을 내리는 데 각자의 지식과 판단, 경험, 본능을 사용하는 것이다!
Market Busters
| RITA GUNTHER McGRATH & IAN C. MacMILLAN
ǻ | Harvard Business School Press
Inbound Marketing
| Brian Halligan, Dharmesh Shah
ǻ | Wiley
Uncommon Service
| Frances Frei 외
ǻ | Harvard Business Review Press