| Regardless of whether we’re talking about open or closed innovation, building open source or proprietary systems, or discussing operating under a product-centered business model, a customer-centered model, or a co-creation model, companies can’t effectively compete unless they can locate and organize the available expertise. But, expertise can be surprisingly difficult to find, even in businesses that have spent millions to attract and retain world-class experts. The problem isn’t that the company doesn’t have the expertise; it’s that no one knows who has it or how to find it. |
| Imagine getting into your car and telling the driver to take you to the office, the airport, or the mall. You relax while you’re ferried to your destination and dropped at the door. Your car then waits discreetly for your return trip. Not too unusual if you employ a driver or use a limo service. However, that’s a little pricey for the mass market. But, imagine that your driver is not a human being but rather an affordable, computerized feature on your vehicle. |